The benefits of automating the work flow in the office environment are extensive, and cover a wide range of possibilities from better and more secure data handling to improved distribution and reduced paper. The focus, however, in all cases must be on the drive to improve business efficiency by finding new and innovative ways to allow individuals to work more productively.
Reducing repetitive work
High level automation is now delivering significant process efficiency benefits in the area of printing, in particular through built in automated scanning and fax distribution capabilities. A priority for any businesses is reallocating repetitive and manual tasks – which in most cases does not add value to the business – away from skilled workers and where possible using cost-effective and efficient automation instead. Not only does this enable individual to concentrate on value-added activities, but also brings further practical benefits by removing the element of human error in recurring and monotonous tasks.
Accurate distribution and allocation
For example, it is now possible to automatically distribute scanned documents to multiple predetermined destinations with a one-touch function. This ensures that the right people receive the right documents at the right time. So, whether it is distributing essential meeting documents to multiple attendees simultaneously or getting highly sensitive business critical sales figures to the C-suite’s desktops, this capability warrants an efficient and more secure way of delivering documents to the right people.
Smart application of technology for the better customer service
Delivering a better service to customers while at the same time improving productivity is a core challenge for all businesses. Automated workflow process is one of the ways to overcome the challenge; however, it is only when the application of technologies that are integrated into the process is well-thought through. Application of Optical character recognition (OCR) into automated workflow is a good example for this.
OCRis an innovative solution that is used to ensure that incoming documents from clients are immediately and automatically routed to the correct client handler through digitization. This allows customer requests to be dealt with more quickly and in a more secure manner with automatic delivery to the correct recipient. OCR works by recognising programmed characters which it then reads, translates and routes in one go.* The automated naming and barcoding can help store and keep records of important documents safe without human error and without repetitive works that of course ultimately boost productivity. Whether single site or global, all these can be achievable for businesses cost efficiently, as efficiency and productivity benefits is delivered through customized solutions for their needs. And this is just an example among others how we have applied technologies into solutions in a way to maximize our business customers’ benefits.
Streamlining the workflow by adopting automated printing solutions that improve usability can have a positive impact in delivering a better service to customers while at the same time improving productivity.Samsung Printing Solutions is focussed on delivering innovative yet practical ways to increase the productivity of individuals to help improve the efficiency of your business. And this is just an example among others how we have applied technologies into solutions in a way to maximize our business customers’ benefits in all sizes.
*Further benefits and information about OCR technology and its benefits will be shared through our upcoming article, so please stay tuned.