We’d be naive to believe that nothing ever goes wrong with our technology. From time to time, there are error messages, which often present themselves when you’re at your busiest and have least time, patience or resources to deal with them. But what if you had an instant way to solve those problems with maximum speed, efficiency and cost effectiveness? Smart Printer Diagnostic System (SPDS), a smartphone application, is a service tool for printer failure diagnostics – and it does just that.
Solving the problem on the spot
Treatment of the problem begins with diagnosis of the issue. A correct diagnosis in the first place allows the problem to be fixed without any further hiccups. Having expert knowledge to hand is invaluable – it speeds up the process, improves service accuracy and is therefore less of a headache for the end user.
With the SPDS application from Samsung Printing Solutions, technical support engineers can share, learn and apply the most efficient and appropriate ways to trouble shoot problems whilst also making savings in terms of time and cost for businesses. Every technical support engineer has a diverse level of experience and knowledge that creates issues of inconsistency in service. SPDS overcomes this by providing uniformity in the information provided to fix the problem. The app provides the latest information on every Samsung printer model in real time and using pictures and even videos of each model, its parts and components, troubleshooting is made simple. The technical support engineers are also able to share video footage demonstrating issues for other technical support engineers to follow.
Every time a technical support engineer is called out, it incurs cost to the organisation that may accumulate over time if the problem remains unsolved. SPDS provides not only the technical support engineers with up to date information, but can also guide others with relatively little technical knowledge and experience to fix the problem without the need to call the technical support engineer and incur cost. The application provides a full range of information for fixing the problem minimizing repair time and saving costs.
Building a knowledge pool
The ability for technical support engineers to share information within the SPDS applicationcreates the ultimate technical knowledge pool. Comments are accumulated building rich, practical information for everyone who is connected to the application and creating a community. The mobility of the application which can be deployed onto a smartphone also aides the ability to build such a knowledge pool – as it can be updated from anywhere and real-time information shared.
Samsung’s Smart Printer Diagnostic System is the one and only service available that is completely mobile and a comprehensive technical service system for technical support engineers on the move. It provides an unrivalled pool of information and shared knowledge on how best to troubleshoot printing issues on site. The ability to provide this invaluable information undoubtedly improves service accuracy, cuts technical support engineer costs, both my service time and redundant visits, and in some cases allows troubleshooting hidden or potential problems that were not detected otherwise. It’s truly changing the world of service.