The value of having access to resources and efficient systems to facilitate the process of learning is immeasurably significant. Top-tier academic institutions, where both students and the faculty are constantly learning, collaborating and contributing to existing scholarship, need to be supported by the highest quality systems in order to enhance the learning process. King’s College London (KCL) is an esteemed education institution, with one of the highest school rankings in the world and a long history of distinguished alumni. But, KCL faced a significant IT challenge due to a lack of a centralized and integrated printing system to support the needs of its 30,000 students and faculty.
Samsung were brought in to propose a holistic approach to the challenges that faced King’s College London. Through its Managed Print Services, Samsung was able to provide valuable IT support to the thousands of people studying, lecturing and housed across the numerous buildings at the University through its versatile multifunction devices.
The Challenge & Solution
The University had used PaperCut software before partnering with Samsung. However, this system did not have a Follow Me solution, which would allow users to print to a single virtual global queue. A follow-me print solution would allow students and staff to walk up, log on to any PaperCut managed device and have their print job completed on the spot. KCL missed out on a significant amount of savings because it had to maintain, manage and administer several different makes and models of printers. That’s where Samsung had a key role to play: Samsung was able to offer several different multifunction devices that already had PaperCut embedded into its hardware, and a Follow Me system.
KCL professed its interest in installing MultiXpress C9352NA Multi-function Laser Printers (MFPs), one of Samsung’s best-selling color A3 MFPs. This particular model was a wise choice because its ability to copy, print, scan and fax. In other words, this versatile printing platform could handle the printing needs of some of the world’s brightest minds.
More importantly, the MultiXpress C9352NA is equipped with Samsung’s Open Architecture Platform (XOA) which allows it to be seamlessly integrated with the University’s existing PaperCut system. To be more specific, XOA enabled important existing functions to remain unchanged, such as the ability to authenticate student access cards. Furthermore, the switch to MultiXpress C9352NA proved financially beneficial because the Managed Print Services set a price per printed page, which includes all maintenance and consumable costs as well as providing analysis on how each printer is used.
The Results: Optimized Printing at King’s College London
The most telling advantage of partnering with Samsung Printing Solutions was the savings, which was projected to be around £1 million. The Managed Print Services automatically re-orders consumables, such as paper or toner, in order to eliminate over-stocking concerns. The system also effectively reduced print volume and costs by encouraging better printing practices such as double-sided printing. Lastly, administrators were offered enhanced predictability and stability in their budgets because less management is required once you know exactly how many expenditures you can expect in the coming months.
To summarize his experience with Samsung, Nick Leake, CIO of King’s College London, said “In Samsung we have found an innovative technology partner. In continuation of this valuable partnership, we hope that Samsung continues to offer us products and services which have provided a remarkable level of professionalism and technical expertise, and thereby greatly enhancing the quality of education at King’s College London.”