Volksbank Dinslaken eG, a trustworthy bank in Germany with 80 employees in five branches, provides financial services from banking and account services to counseling for assets and real estate management. However, it had outdated document management systems and lacked professional solutions, which posed challenges in its ability to fully utilize today’s IT technologies, such as cloud computing, extensive document management and mobile working environment.
In order to enhance the workflow of the bank, Samsung provided a comprehensive package – Business Core™ Printing Solutions – that could optimize document output and management process, while meeting the strict security standards of the financial industry.
The Challenge: Convert 66 outdated printers and copiers into a consistent, uniform output management of 10 Multi-function printers (MFPs)
Most important problem was that devices for document output and transmission were not compatible. They were made from different manufacturers and there were separate devices for each function such as faxing and scanning. This made digitizing and transmitting documents inefficient.
For instance, A brand fax machine and B brand scanner lacked compatibility, coercing the employees to use the fax machine to receive documents and then use the scanner to view the files on PCs.
Furthermore, majority of the devices were not connected to the network, so it was not possible to check all the devices and monitor costs and usage at a centralized station. Finally, the system lacked secure document management with printed documents and incoming faxes left exposed on the output tray for anyone to view or retrieve.
The most important aim was to replace 66 outdated, incompatible devices with maximum of 10 MFPs (multi-function printers) which also meet the following requirements:
- Heavy duty cycle (750,000 pages per year)
- Ability to scan to folder, mail, and fax server
- Pull-print solutions with a high level of security
- Authentication via PIN or RFID chip and ID card reader
- Extensive document management solutions
- Centralized administration with transparent cost control
- Compatible with GAD wave environment of the bank
- Blue Angel certified (a German certification for environmentally friendly products and services)
The Solution: Samsung Business™ Core Printing Solutions (BCPS) for Volksbank Dinslaken
Samsung provided ten MFPs in two types of A3 Color Multi-Function Printers (MultiXpress C9251NA and MultiXpress C9352NA), which not only met the requirements, but also provided more than what original 66 devices delivered. They printed faster (up to 25-35 ppm (pages per minute) in A4), and have duplex units and 1 GHz dual-core processors. Moreover, they significantly improved the quality of printed documents with ReCP (Rendering for Clean Page) Technology and Real 1,200×1,200dpi.
What really changed Volksbank Dinslaken’s office productivity and cost efficiency was Samsung’s Business Core™ Printing Solutions (BCPS). The BCPS package provides several solutions that can manage the document and monitor the usage.
With BCPS, Volksbank could securely manage sensitive data and financial documents. SecuThru™ Lite 2, a solution that provides secure pull printing and secure authentication, made only the documents that passed secure authentication to be printed. With XOA(extensible Open Architecture) platform, an open architecture platform that enables customization of applications, including third-party applications.
BCPS also reduced operating costs with MFPs which also function as a server. It does not require a separate server. This saved considerable costs for investment, maintenance and administration of a server. The Usage Tracker enabled a centralized administration that can monitor and manage printing costs and output amounts.
Furthermore, BCPS increased work productivity. The employees from different branches of Volksbank Dinslaken could work cooperatively using Cloud Connector, which prints from, and scans to, various cloud services by using a variety of file formats. Also, SmarThru™ Workflow Lite simplified manual working process, such as automatically forwarding scanned documents to predetermined destinations.
Samsung provided a demo to let all the employees to try to use the products (MultiXpress C9251NA and C9352NA) and BCPS features. The employees were impressed with the comprehensive features of BCPS as well as the intuitive, easy-to-use system that requirement minimal training.
The Results: Reducing output devices by 85% and save operation costs up to 40%
With Samsung Business Core™ Printing Solutions, Volksbank Dinslaken eG was able to reduce output devices by 85%, replacing 66 old devices with 10 new Samsung MFPs. With the server-less solution, increased work efficiency and reduced maintenance costs of devices, the bank was also able to reduce operation costs up to 40%. Thus, Samsung Printing Solutions was able to successfully create seamless and efficient printing environment for Volksbank Dinslaken.
Jurgen Piecocha, the head of IT at Volksbank Dinslaken, expressed that at first he was a little skeptical but after analyzing the offer, document management system and solution package, he was very satisfied with Samsung’s solutions. He commented that BCPS is an ideal package that provides the most comprehensive and secure solutions.
To find out more about how Samsung’s BCPS provides a smart answer for inefficient work environment in financial industry, click here.