The Challenge: Cut costs and centralize management
Ipswich Hospital NHS Trust provides healthcare to over 356,000 people in and around Ipswich and East Suffolk, England, employing 3,500 full-time staff and more than 400 volunteers.
Over time, the Trust had accrued around 700 printers from 50 different manufacturers with no centralized management system. Ordering consumables and spares was both an administrative nightmare and a steady drain of funds, with independent departments making purchases on an ad hoc basis without monitoring printer usage.
“We wanted to drive the amount of printing down, have reports on who was printing what, where and when, and bring everything under one contract,” says Mark Caines, Technical Services Manager at the Trust.
The Solution: A new managed print service with Samsung
Samsung was asked to customize a solution that meets the needs of the Trust. Following a comprehensive print audit, the ML-3750ND mono laser printer was recommended, and a test-run fleet was installed in staff offices and restricted areas. Devices not being used in one area were moved to other areas to be reutilized.
In addition, the service for the installed devices as well as the on-going support was brought under a single-supplier-managed contract with quarterly billing of a uniform cost covering all support, maintenance, and consumables.
The Results: Reduced waste, increased efficiency, and major savings
The solution included regular reports of individual printer usage across the organization. Thanks to this monitoring, it was easy to determine usage trends and proactively encourage a printing culture that minimizes waste. Employees were now encouraged to think twice before printing that 40-slide PowerPoint that could be skimmed on the computer screen.
Management efficiency increased as a result of implementing a one-stop shop solution. Now, orders for toner and other consumables were placed based on usage and urgency, and when a support call came in about a device, a Samsung technician would call out to address any issues.
The Ipswich Trust quoted savings of up to 30% when comparing the new solution to their existing print infrastructure, with a view to expand any cost efficiencies through their continued collaboration with Samsung.