“At Quinn Emanuel, there’s no room for equipment failures or downtime because everyone is constantly under time pressure.” – David Eskanos, Quinn Emanuel CIO
Quinn Emanuel Urquhart & Sullivan, LLP is the largest U.S. law firm devoted exclusively to business litigation and arbitration, representing Fortune 500 companies and other enterprises across a broad spectrum of industries. With offices and clients based around the world, the firm works under heavy time pressure and requires efficient workflows and flawless processing of critical documents, from proposals to legal filings, formal letters, and large bound volumes. Of course, everything is high volume and needed ASAP.
Providing high quality service to clients calls for high quality printing capabilities in-house. The firm needed new Multi-function Printers (MFPs) and single function printers to replace its aging fleet. However, any new equipment needed to integrate seamlessly into the firm’s existing third-party document management and billing software, which was operated with a touch-screen tablet.
The mission was clear: Find fast, multifunctional, high quality, and customizable solutions.
True Solutions Are Made Through Customization
The firm had managed its printing system to optimize efficiency. For large scale projects, it operated a centralized print facility. For routine work, it managed various printers that were conveniently located for the staff. For scanning and copying, it had several larger MFPs in place. The firm wanted to maintain this task-based system and enhance efficiency further.
Therefore, the firm worked closely with Samsung to replace old printers with MultiXpress 8240ND MFPs for copying, scanning, and basic printing tasks, and also installed CLP-775ND color laser printers and ML-6515ND black and white laser printers.
Overall, the law firm was pleased with the results, and CIO David Eskanos stated that the new improvements were easily noticeable, and that Samsung copiers and printers proved to be faster than their predecessors.
But the mission was still not complete.
The firm further wanted to avoid unnecessary wait times caused by high volume print jobs, and its existing solution was to lock copiers to allow for copying and scanning only. This system had worked for the firm and they didn’t want to change it. The firm thus needed MFPs which could be programmed to only allow copy and scan functionality. To help the law firm achieve this, Samsung redesigned the control panel and eliminated the print option.
Today, the law firm employees print and copy with ease, using Samsung printers and MFPs which are both perfectly stationed and fully customized to suit their needs. To read the full case study follow the link.