- Three Samsung Master Technicians win awards for printer repair expertise
- Samsung working to expand support system for partners, investing in strategic business
RIDGEFIELD PARK, NJ – October 26, 2015 – Samsung Electronics’ Printing Division held its first Master Tech Contest from October 22 to 23 in Ridgefield Park, N.J., USA.
The contest invited service engineers from its channel partners who have completed Samsung’s printer service training program with exceptional performance. With over 180 technicians passing Samsung’s training, the company selected the top thirteen of these “Master Technicians” to compete in troubleshooting tasks on Samsung’s flagship multifunction printer, the MultiXpress 7.
“The Samsung service trained engineers are valuable assets, as they’re the ones that prove Samsung’s brand commitment to the consumer,” said Matt Smith, Vice President, Printing Solutions for Samsung Business, Samsung Electronics America. “This event was held in appreciation of their efforts and to reward our most skilled engineers. It was also an opportunity to learn while sharing best practices.”
Three winners were selected based on their performance in the contest tasks and rewarded with awards and cash prizes.
“I’m honored to receive this award,” said Adam Doyle of Shenandoah Valley Office Equipment. “I’ve been working as a service technician for four years, and it’s rewarding to have my skills acknowledged. I enjoy working on Samsung print devices because they are so easy to service, and Samsung is always providing instructional materials and support for its engineers.”
Samsung equips engineers with various tools that speed up and simplify the printer error troubleshooting process, which is especially important in business environments. As such, Samsung continues to create innovative support systems that help partners achieve business growth.
In July 2014, Samsung launched one of the industry’s first mobile applications for repairing printers, the Smart Printer Diagnostic System, with videos on how to diagnose and troubleshoot Samsung printers. At the end of this year, it will release Smart Update, a firmware update application, and Remote Call, a remote service application that allows engineers to remotely fix a customer’s printer.
“We place great importance on our partnership with channel dealers,” said Smith. “That’s why we invest in creating these new solutions that help them provide the best service to their customers. We’ll keep working closely with our partners to not only strengthen service capability but improve our business on a global level.”
For more information about Samsung printing solutions for business, please visit www.samsung.com/us/business. Follow us on Twitter @SamsungBizUSA.