When the time comes to refill home and office printing supplies, beware of counterfeit and non-genuine ink and toner cartridges. The low, upfront prices might seem enticing, however, they come with many unforeseen costs and can comprise efficiency and reliability. The issue of counterfeit and non-genuine ink and toner cartridges making their way into the global marketplace is being seen more frequently. In a recent case that occurred in January, officials in Saudi Arabia raided two counterfeiting operations, seizing over 70,000 cartridges worth $4.7 million. Those involved were counterfeiting top name brand cartridges including Samsung, so it is imperative to ensure your office only purchases genuine products.
How Non-Genuine Cartridges Can Cost You More
Everyone likes to cut costs and save money when possible, however, using low-cost and non-genuine ink and toner cartridges will jeopardize the reliability, efficiency and longevity of your Samsung printer. Samsung Insights notes that tests performed by Buyers Laboratory Inc. (BLI), an independent research organization, determined that up to 47 percent of non-genuine toners failed during their lifetimes, whereas genuine Samsung toner had no printer failures or errors used under the same conditions. Samsung Insights also states that there are also hidden costs to consider when you compare non-genuine toners with genuine Samsung Toner. For example, non-genuine toners can cause a number of printing failures, including damage to the printer. According to the BLI test results, issues can vary from major image-quality defects and memory chip failures, to toner flaking and excessive printer noise, resulting in costly repairs and part replacements. Based on gathered data, the total cost of genuine Samsung toner is about 30 percent less than the total cost of non-genuine toners.
There are three major ways that non-genuine ink and toner cartridges can affect your printing. The first is lower page yield. An independent test conducted by BLI showed that non-genuine toner produced roughly half the yield of genuine Samsung toner. Secondly, when non-genuine toners are used, there is a 42 percent increase in the possibility of printers needing service due the relatively large diameter of the toner powder particles. Lastly, reprint costs are significantly higher. Non-genuine toners contain used parts, leading to a 47 percent chance of a printer failure, opposed to the zero percent chance with genuine Samsung toners recorded in the BLI study.
How to Determine a Non-Genuine Cartridge
Toner cartridges sold through third-party retailers, auction websites, and non-authorized retailers are most likely refurbished, refilled or counterfeit. Taking a closer look at the product you are buying will help prevent you from buying damaging goods.
When examining a toner or ink cartridge before purchasing, confirm that both the cartridge and packing carry the Samsung logo. Make sure that neither the cartridge nor the packaging is labeled “refurbished” or “reconditioned.” Refurbished or reconditioned toner is not guaranteed to work with Samsung printers. If it is not labeled as such, diligently check for any physical damage on the outer plastic case. For example, you might find damaged screws, visible use of adhesives or surface scratches. Be certain to check that the cartridge has a CRUM (Customer Replaceable Unit Monitor) chip. If it does not, it’s either a starter cartridge or counterfeit. Be sure that the cartridge has a Samsung model and serial number label. If you’re using a Samsung network printer, type the printer’s IP address into any Web browser. This will load Samsung’s SyncThru Web service, which will tell you whether your cartridge is genuine.
Samsung’s Authenticity Protection Initiatives
Samsung has set five key activities in place to protect customers from fraudulent ink and toner cartridges, applying. Samsung’s product enhancement activities apply advanced technologies to printer chips and firmware to prevent chip copying and firmware hacking, in addition to. Those enhancements also include Samsung toners using embossed label characters that change color at different viewing angles, and improved box designs.
Along with the product enhancement activities, Samsung’s initiatives include awareness and education training to promote the superiority of genuine Samsung toners, channel and partner co-operative activities that locate and prevent counterfeit toners for resale through audit programs, and increasing government relationships to prevent businesses from infringing on patents. Samsung will continue to do everything possible to protect customers, and to provide the best printing solutions and supplies available.