One of the most frustrating parts of office life is when something goes wrong with the printers and you can’t figure out what’s wrong. It’s doubly frustrating when the office’s IT department is busy and cannot help you out right away.
But what if there was always an expert on hand to help out? Someone who could not only listen to you describe your problem, but who could know everything about your printer?
That’s the promise of Samsung’s RemoteCall system, a Smart UX app that provides diagnostic services to Samsung’s serverless printers with Smart UX Centers. RemoteCall can diagnose malfunctions, assign the right engineer or repair person to provide support, check device status remotely, and provide a range of advice for troubleshooting. The remote engineer can operate from the Smart UX Center or with the user’s PC, or even communicate by mobile chat.
Working with the existing Remote Operation Panel Monitoring, RemoteCall can help customers anywhere in the world with insightful and top-level diagnostic and help services.
How to Install
To use RemoteCall, you first need to download and install the RemoteCall app from the Samsung Printing Apps Center. As always, installing apps are a snap using the Smart UX Center on your printer.
To use from your PC, you need to install the latest RemoteCall connection program (available for Linux or Windows).
RemoteCall is compatible with a wide range of Smart Samsung printers, including the ProXpress M458x series, MultiXpress M537x/M437x series, MultiXpress X4, K4, X7 and K7 series.
How to Use
When something does go wrong with your printer and you need some help, the first thing you need to do is contact a service representative.
- Launch the RemoteCall Agent (on your PC or printer’s Smart UX) and log in.
- Generate a one-time password.
- Go to Apps and launch the Mobile Support App
- Input the one-time password.
The steps are all straightforward and once you’ve entered the password, RemoteCall automatically connects the serviced agent.
Once established, the agent is able to look at the system and figure out what is wrong, examining the Settings, going to Service Mode and Diagnostics for remote debugging. Once the service agent has fixed the problem, they can leave a complete record of the interaction in Log Capture.
To see RemoteCall in action, check out this video:
Visual Pack Promotion Adds More Help Functionality
For businesses interested in seeing for themselves how useful RemoteCall is, there is a promotional event going on until the end of the year. For customers who purchase RemoteCall, Visual Pack will also be included for free. Visual Pack lets customers add visual support through their mobile devices, so they can show the service agent exactly what they see and get direct assistance by chat messenger or the phone.
Letting Your Business Focus on Business
RemoteCall has the highest connection rate in the business, ensuring you’ll get a connection whenever you need one. And since it operated with only small information packages, it keeps the network load and CPU usage to a minimum.
RemoteCall has already launched in many major territories around the world, including the United States, United Kingdom and Australia, and it will continue rolling out around the world. By the end of 2016, it will also have support in English, Korean and Chinese.
With RemoteCall, businesses can lower frustration levels, reduce on-sight visits, and keep printer networks working, letting workers focus on their jobs without stressful distractions. And that means added productivity for your business.