With companies everywhere spending more on office tech, the need for high-quality Managed Print Services (MPS) has never been higher. This has led manufacturers to collaborate with channels to provide customers a range of MPS offerings.
Sadly, in most cases, this strategy has meant that MPS offerings have been pushed toward the channel, with manufacturers looking to use revenue and profit models under the same commercial terms they use to conduct direct business.
Resellers tend to end up getting a raw deal from all this, with agreements they cannot get much benefit from and tiny margins on the deals they strike. There is, however, another way – Samsung’s MPS Print+ offering is a program that lets both customers and resellers win.
Below, we address your commonly asked questions on MPS issues and the Samsung Print+ MPS offering.
What problems do channel partners typically face when starting MPS business operations?
Reselling MPS programs typically involves taking a risk on the profit front. Traditional manufacturer offerings also mean that resellers struggle to flex toner provision and service costs – and to include their own needs in the MPS offerings they provide.
Without adequate management tools, maintenance service experience and resources, getting into MPS reselling can be daunting – and even seem unattractive.
How does the Samsung Print+ MPS program help partners and resellers overcome the risk factor?
First of all, Samsung’s offering has been specifically designed with the aim of removing cost, resources and capability barriers. It provides resellers with the tools, knowledge and support that let them sell and implement MPS programs without committing capital investment in operations – or developing their own service infrastructure. What is more, you only need a minimal amount of training before you can start implementing Print+ MPS.
The offering provides you with a free platform from which to deliver a total, differentiated, value-added service with an easy-to-use Android-based operating system.
How can resellers provide truly outstanding MPS services with Samsung’s offerings?
Samsung Print+ MPS uses the Cloud to provide a completely integrated back-office & supply chain solution covering every aspect of the MPS process from contract development to delivery, installation and ongoing contract management.
Print+ cloud platform enables a transparent view of all key printing data for the Reseller, their customer, or to the Support desk processing toner orders or maintenance requests.
Thanks to the advanced platform, Print+ MPS is able to offer all sorts of benefits, including next-day repairs, track and trace features, automated next-day supply deliveries and a service that provides companies with estimated arrival times for technicians.
How can Print+ MPS help resellers fix supply prices and bill for toner over-usage?
With 3 years fixed supplies prices, Samsung Print+ assures no fluctuations in your contract costs. And with the Track and Trace feature, supplies delivery is automated end-to-end and partners can keep an eye on the status of supplies orders and delivery. Backup data of toner usage is easily accessible, making invoicing for toner over-usage a whole lot easier.
What about resellers with pre-existing contracts? What if a reseller has only a small portfolio?
You do not have to move your current contracts across to Print+ MPS in order to get started. Furthermore, you can even begin with an order for a single print device – and keep building up your portfolio as you gain experience and confidence.
Does Samsung have access to resellers’ customer information?
Samsung has no access at any time to partner’s end customer information, even when toner is ordered or service is requested. Data goes directly to our partners and held completely independently of Samsung.
|Print + Platform hosting and storage services within the European Union are provided by an independent 3rd party.||Included||Included|
|Platform and DCA licensing and administration||Included||Included|
|Proactive Consumables fulfilment integrated with the Distributor||Included||Included|
|Breakfix Helpdesk for a Customer provided on behalf of the Reseller by Samsung||Included||Not Included|
|On-site maintenance for a Customer provided on behalf of the Reseller by Samsung including maintenance parts||Included||Not Included|
Are different service options available for different sets of partner needs?
Samsung Print+ MPS is available as With Service and Without Service packages. This fact lets resellers mix and match their contracts for device-level flexibility. For example, the Without Service option is ideal for resellers with their own service operations, while for those without such capabilities, the With Service care pack lets you monitor and review service performance at fleet level, or check on individual service status at device level.
What kind of customizable service offerings can resellers offer with Samsung’s Print+ MPS?
Geography does not have to be an issue for resellers or their clients, thanks to remote management options. These include remote device configuration and remote monitoring, for up-to-date information on device status and history. With key info of this sort, customers require fewer engineer call-outs – which reduces service costs and boosts customer satisfaction.
If you are interested in Samsung’s Print+, please fill in your details at http://www.samsungprintplusmps.eu/interest
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