Samsung’s Android-powered Smart UX Center has created an exciting ecosystem in the printing world, bringing benefits to both software developers and customers.
By making use of the Android platform, the most widely-used OS for internet usage in the world, Samsung is ensuring that printer apps and widgets will be inherently user-friendly and accessible via an easy-to-understand marketplace, making it easier for customers to find the right paid and free apps for their needs on the Smart UX’s Printing Apps Center.
Jooho Um, Principal Engineer at Samsung Printing Solutions, notes,“The Smart UX Center allows for a familiar user experience whereby people download, delete and update apps as they would on a smartphone. The joy of this system for end-users is that if they know their way around a smartphone, they pretty much already know their way around the Smart UX Center too.”
Meanwhile, for developers, the Smart UX Center allows them to take their products and ideas to a whole new realm – the world of office technology.
Saying “No” to Chaos
This new software ecosystem is very much a brave new world – that is why Samsung has taken steps to ensure that all the apps available on the center are rigorously tested and verified before being approved for download.
The benefits of this system? For developers, it means that testing on real-life multi-function printers is all done at Samsung’s end. And for users, it means they can rest assured in the knowledge that the apps on the Smart UX Center are all stable and will integrate seamlessly with their devices.
Samsung’s multi-step app testing system is called Verification & Validation (V&V). Only apps that have passed through the V&V process are made available on the Printing App Center. This way, Samsung can ensure that all Smart UX apps are stable and compatible for all devices. For developers, the immediate benefit is that apps will be tested to make sure they are compatible with every single aspect of Samsung multi-function printer functionality. And for customers, they can be assured that whichever app they choose, it will fully work within the Samsung ecosystem immediately.
Samsung’s team of professional testers looks at stability, compatibility. Should an app not pass the V&V process, developers are provided with reports that breakdown the issues they must remedy before submitting their software again.
Saying “Yes” to Customization
Establishing the V&V process is all part of an attempt to create a framework for what is a very new software paradigm. But it’s not the only benefit of the Smart UX Center.
In fact, what may be the most impressive part of the Printing App Center is how customizable it is, allowing each dealer or distributor to completely personalize it to work best for not only themselves but their customers. From Recommendation Settings, an easy-to-access virtual “shelf” of tailored apps for customer needs, to creating app catalogs that can be sent to customers all at once, the Smart UX Center is all about customization.
Some other new features include Banner Settings, where dealers can promote apps and app ideas to customers, a frequently-used app list (“My Apps”), a notice board for updates, and Cafe, a chatroom that lets you interface directly and immediately with your customers on the Printing App Center. Finally, there are also avenues for feedback on apps as well as statistics on which apps have been used and downloaded the most to guide recommendations and even future app development.
Taken together, all this customization means each dealer can make use of the latest and most relevant new apps, tailoring the best solution for each customer
Benefits for Today … and Tomorrow
This comprehensive, managed ecosystem benefits everyone. Developers are able to focus on their efforts on products with the most return, dealers can create positive customer experiences right from the start, and end-users can easily find the right apps, confident in the knowledge they have been tested to work within Samsung’s ecosystem.
Going forward, Samsung will seek to further improve the Printing App Center, creating new opportunities and solutions for both developers and print customers. With this ever-expanding ecosystem of new and innovative solutions, Samsung and the Printing App Center are transforming the modern office.
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