Modern government employees are tired of dealing with inefficient, time-sapping workflows and user-unfriendly office devices. Instead of working in cluttered offices full of all sorts of hard-to-use tech, they want to make use of a single machine that can be customized to fit their needs.
These workers want intuitive devices with easily understandable menu options. They also want cloud access, so that all of their branches can enjoy instantaneous access to shared data. For judicial bodies, where documentation plays a vital role, this need has become very pressing indeed.
For most admins, such challenges can often only be met by replacing outdated print networks with more flexible, efficient and customizable hardware. Fortunately, Samsung prizes flexibility, efficiency and adaptability above all other values. The result, as Vietnam’s high court is now discovering, is what resellers in the country call an “all-in-one workstation” – the Samsung multi-function printer (MFP).
Stating the Case
The Supreme People’s Court is the highest court in Vietnam. It has branches in 66 provinces, and as the country continues with its fast-paced development, the court’s work diversifies by the day.
Until recently, court workers were dissatisfied with their print networks. The court had invested in MFPs from a variety of brands, but employees found them to be relatively user-unfriendly. The court does its work in Vietnamese, but these MFPs’ operating language was English, often causing confusion and uncertainty.
The devices also offered little in terms of workflow improvement. And with their low speeds and storage space, these machines were an overall disappointment.
Luckily, Minh Phat Technology, one of Samsung’s Vietnamese partners, and a subsidiary of the Binh Minh Group, was on hand with answer to the court’s problems. Minh Phat immediately recognized that this was a job for Samsung – hatching a plan to solve the court’s dilemmas with a unique, customized solution.
Order in the Court
Minh Phat’s proposal involved equipping the court’s 66 branches with a total of 700 Samsung MFPs. Fast scanning and printing speeds, as well as industry-leading 320GB storage capacity, would provide an instant fix for the workers unhappy with the specs of their previous printers.
This solution went far beyond hardware improvements, however. With the Samsung MFPs’ open-architecture, customizable, Android-powered Smart UX Center touchscreen interfaces, the court’s printing language problems would soon become a thing of the past.
Due to the nature of the Smart UX Center, switching to a Vietnamese-language UI was straightforward. Indeed, Samsung has made its UI available to customers in a whole host of languages. It has even worked with a New Zealand education authority to produce a language pack in te Reo Māori – a language spoken by a mere 125,000 people.
As well as the new, user-friendly MFPs themselves, Minh Phat suggested using a handy piece of Samsung software: the Cloud Connector Core, part of the Business Core 2.0’s suite of enterprise tools. The core would enable the court’s staff to print and scan directly from the cloud, and also to access platforms like Office 365.
The 700 Samsung MFP deal with the Supreme People’s Court marks the first time a Vietnamese judiciary body has invested in a uniform network of printers. And the benefits, says Binh Minh Group, are already very palpable.
Binh Minh CEO Dinh Viet Van explains, “Court employees used to struggle with their MFPs. In the past, you’d often find a cluster of people gathered around a printer, trying to figure out what the English-language menu options meant. That all changed after we introduced Samsung’s Vietnamese UI. The response has been overwhelmingly positive.”
And with the Smart UX Center, staff can now access a plethora of downloadable printing apps on Samsung’s recently revamped Printing App Center 2.0, customizing their devices and making key changes to their workflows.
Min Phat believes that the court’s decision to go with a Samsung offering will pay dividends in terms of smartifying office operations. Le Thi Thu, Minh Phat’s Sales Head, notes, “Samsung’s Smart UX system expedites workflows and delivers all-in-one workstations.”
Indeed, when it comes to creating faster, labor-saving workflows, industry experts from a whole range of sectors appear to have reached a unanimous verdict: Samsung has the right tools for the job – case closed!
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