Understanding the cost of downtime is extremely important not only for small to midsize business (SMB), but for multinationals and government agencies alike. According to one study, the average business’ network uptime sits around 96%, which might appear good to most at first glance. However, that figure means an average of 4% downtime, which could add up to over 83.2 hours per year – lost hours that can be devastating to your bottom line.
Many of the reasons for downtime at a corporation are attributed to ‘mundane’ tasks, and printer malfunction, of various kinds, are a large part of this. Knowing the importance of keeping their printing network reliable, ABS-CBN Corporation, a leading media and entertainment company in the Philippines, sought out a new and better printing solution to meet their demanding needs.
Changing Business Demands
ABS-CBN Corporation, headquartered in Manila with operations around the world, has high-volume printer usage demands across the company due to the dynamic nature of the media industry –fast and reliable equipment is absolutely critical to their business.
To ensure that the company continuously improved its efficiency, it saw the need to invest in IT equipment for reliability and to mitigate costs.
ABS-CBN was considering adding features such as ‘pull-printing’ by adding greater server capacity, but that meant higher initial capex and ever-rising maintenance fees, on top of the need for additional printing equipment.
Moreover, the company was looking for an appropriate security solution to protect sensitive company data and a solution to track user usage activities, in order to be able to estimate future costs difficult. Thus, the company was in great need to upgrade its print environment.
A New Way Forward
ABS-CBN Corporation had been utilizing a server-based network for years, but were looking for a server-less solution that provided greater flexibility, stability, and a lower total cost of ownership (TCO).
To accomplish this, they chose an advanced server-less system powered by Samsung equipment and Business Core 2.0. This new system provided a fast and stable way of routing print jobs directly to whichever printer necessary, which eliminated the need for servers connected to workstations and printers and gave the company greater flexibility.
According to the company’s own estimates, Samsung’s new server-less system helped save them 20-30% in printing costs, while at the same time reducing the costs and risks of expanding a traditional server infrastructure.
One of ABS-CBN’s main concerns was how to improve the security of their print network. To accomplish this, they leveraged the power of Printing Security Core to tighten security over their network with a variety of measures including new authentication methods for network log-ins and secure document receipt.
Another core need of the company was to improve its ability to track printer usage patterns, which it was able to do thanks to Samsung’s Usage Tracker Core. This powerful smart app allowed them to track print, copy, scan and fax jobs for each user and each printer and aggregate usage statistics across the entire network. This was a big upgrade for IT managers that simplified maintenance and allowed them to build more accurate predictive models regarding management and upkeep fees.
One of the greatest benefits offered by Samsung’s Smart UX on its MFPs is its simplicity – for employees, the UX is as simple to use as their own smartphone. This drastically reduces the learning curve required of most new systems and allows users to fully utilize the system and customize it to suit the needs of the business.
From the Android-powered tablet attached to the printers, workers can choose from a wide-range of additional apps, which are always just a quick and easy download away.
A Full Suite of Solutions
Samsung’s powerful MFPs equipped with smart printing apps offer solutions that bring efficiency, security, and productivity solutions to nearly any company. Add this to their industry redefining reliability and it becomes clear that Samsung printers are leading innovation for today’s dynamic working environments.
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