Your fax won’t go through, the printer is always jamming, the photocopier needs toner and your colleagues refuse to replace the paper. Work is stressful enough, but technology glitches only add to that frustration.
In fact, reports show that the majority of employees working in an office have experienced “office rage” – a fit of violent anger provoked by the nonperformance of equipment. And although taking out your frustrations on office appliances might be temporarily therapeutic (as illustrated in the printer-smashing scene of the 1999 hit film “Office Space”), doing so could also cost you your reputation, if not your job.
Fortunately, there are a number of ways to prevent employees from developing office rage, even when tensions arise. Here are five of them.
1. Choose a printer built to last
Given that the average employee uses an estimated 10,000 sheets of paper every year, it’s safe to say that printers have to handle immense workloads.
If not designed to withstand high-use environments, overworked printers can give out at any time, which can be a huge drag on organizational productivity, not to mention employees’ patience levels.
Therefore, it’s important to choose a printer that can tackle heavy workloads efficiently and reliably. The Samsung MX7 multifunction printer series, for example, has been tested to print more than a million pages (and scan an additional million), making it an ideal addition to any busy office… and perhaps a new favorite office appliance among employees.
2. Use genuine Samsung toner
Nothing is worse than printing out an important document only to find that it has been covered in black streaks as a result of toner leakage. To avoid this messy situation, always choose high-quality toner, like genuine Samsung toner.
A study by Buyers Laboratory Inc showed that 47 percent of third-party toners fail and require reprints as a result of toner leakage, while Samsung toner had no such issues. Furthermore, unlike genuine toner, third-party toners are often devoid of key lubrication materials, which can lead to paper jams. Third-party toners are also known for causing paper burning, fuser errors and printer engine damage, as well as general user annoyance.
3. Simplify document access and management
In a recent survey, about a third of participating office workers reported that their biggest tech-related headache is not having proper access to files when working remotely. That’s why Samsung’s Smart UX Center has been designed to simplify digital document access and management, even when employees are out of the office.
With cloud-based apps, simple and fast document retrieval, and the ability to print a document to a connected printer anywhere in the world, the Smart UX Center enables businesses to save time, money and physical space while helping office workers be more productive. Additionally, it allows employees to seamlessly log in, scan and send documents to other offices or their co-workers’ mobile devices in a flash.
Having information readily available at a moment’s notice ensures that employees stay cool, collected and always ready to make that next big sale.
4. Employ pull printing
Every office has one — a person who continuously removes others’ documents from the printer and moves them to unspecified places. Maintain workplace well-being by eradicating this annoying printer habit with the implementation of pull printing.
Samsung’s Business Core 2.0 ensures that only authorized users can pull print jobs from a printer after sending them via a PC or mobile device. With pull printing, office workers need not worry about other colleagues accessing or moving their documents. And for release at a later time, users don’t need to make as many trips to the printer.
5. Dial up RemoteCall
Let’s face it. Sometimes printer malfunctions are unavoidable. But when that error message starts flashing, don’t lose your cool. If you can’t figure out how to fix the problem, a service engineer could instantly get you on the right track to solving it through RemoteCall app without having to visit your office.
Simply launch the paid servicing system app directly from the printer’s Smart UX screen, type in the one-time password the engineer has shared. The engineer can then access your printer remotely to discover the root of the issue and help you fix it quickly. Gone are the days of waiting around for a visit from a specialist.
With Samsung Printing, office rage is a thing of the past, meaning employees can focus less on technology frustrations and more on the task at hand. Keep calm and print on!
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