At his North Pole-based toy manufacturing facility, the Workshop, CEO Santa Claus works tirelessly to oversee the production and distribution of toys to approximately 1.9 billion children every Christmas. Contrary to popular belief, however, it’s not always sugar plums and gingerbread at what is often considered to be one of the most magical places on Earth. In fact, the millennia-old enterprise is in operation 365 days a year and employs thousands of elves who must work together collaboratively to ensure processes run smoothly – a feat that’s generally easier said than done.
But in recent years, Claus and his dedicated staff have relied on Samsung Printing to help get the job done as effectively and efficiently as possible. Read on to find out how.
Improved mail flow with Dynamic Workflow
One of the most demanding jobs at the Workshop is carrying out tasks in the mailroom, particularly during the fourth quarter of the year. During this period, millions of letters flood into the mailroom daily, and each must be read and managed accordingly.
In the past, letters had to be recorded on “The List” by hand, then transported to the relevant toy department and finally delivered to Claus himself. Considering the sheer volume of incoming mail, this process sometimes resulted in mishandling of children’s letters, which led to delivery errors and subsequently poor customer satisfaction.
But thanks to the Dynamic Workflow app, accessible via the Smart UX Center on Samsung MFPs, the elves are now able to integrate multiple tasks such as scanning, text editing and document distribution into a single workflow – in the sequence of their preference. In doing so, the company is able to save time, enhance productivity and ultimately maximize the spreading of Christmas cheer.
Cloud Connector Core – Santa’s real little helper
While processing mail is certainly a monumental task for the elves, one of the Workshop’s biggest challenges is managing fluctuations of The List.
“As toy trends change throughout the season, so too do the wish lists of indecisive children. Others frequently move from the Nice to Naughty list and back again. Based on these factors, the number of toys we need to manufacture fluctuates accordingly,” explained Alabaster Snowball, Head Elf, List Administration Team. “We’ve found that Cloud Connector Core helps us to improve List accuracy, even as children become increasingly unpredictable.”
Cloud Connector Core, part of Samsung’s enterprise-friendly Business Core suite, helps to improve collaboration across departments. For example, with Cloud Connector Core, an elf in the mailroom can easily and conveniently scan and upload a file to the cloud, such as the most recent version of The List. Should an elf in another department, such as Toy Design or Gift Delivery, need to make revisions before printing the document, he or she can easily do so right from their mobile device before printing– all without the need for a PC.
Printing on-the-go, in the office or the snow
“When it comes to gift delivery on one of the most important nights of the year, there is simply no room for error,” said Claus. “We rely on our proprietary CCB (Candy Cane Barcode) tracking system to ensure that the right gift is delivered to the right child, and Samsung helps to make this system even more efficient.”
Traditionally, elves in the Wrapping Brigade had to print CCB labels from their dedicated workstations, then walk to the printers to pick them up – which could be quite a waste of time, considering their small steps.
With Samsung printers, however, staff can now print a large batch of labels directly from their phones, no matter where they are in the Workshop. “Being able to print directly from a mobile device not only allows the Wrapping Brigade to save precious time on the job; it also lets them check details more thoroughly and even improves their accuracy,” Claus added.
Designed to fend off the freeze
It’s clear that Samsung MFPs have enhanced elf collaboration, productivity and efficiency. But what’s more is that they were built to stand up to the harshest of office conditions, like those at the North Pole.
For example, while conventional printer cleaning blades malfunction in temperatures below 0°C, leaving lines and streaks on printouts, Samsung’s cleaning blades are made with a special kind of urethane that performs well even at -5°C to keep printed documents looking their best.
Another feature available in select Samsung printers like the C30 series is the “slow start” process, which automatically reduces the printer motor’s rotations per minute (RPM) rate when starting up. This allows the temperature of the fusing unit to rise, boosting grease viscosity – and preventing potential errors from occurring.
Whether boosting efficiency of mailroom operations, improving List accuracy or ensuring that products are delivered to their intended recipients, Samsung printers have transformed the way Santa Claus and his elves get work done. See if they can’t do the same for you. Happy holidays!
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